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Disability Sector Quality System

• Quality system overview
  • Project team
  • Principles of the system
  • Building capacity and increasing capability
  • Quality system model
    • Quality management system
    • Service user involvement
    • Certification
    • The audit
    • Certification bodies
    • JAS-ANZ and Procedure 28
  • Standards
    • QDSS
    • QDAS
    • ISO 9001:2000
  • Partnerships
• Current developments
  • Support strategies
  • Workshops and forums
• Implementing the quality system
  • Step 1: Establishing the framework
  • Step 2: Service user participation
  • Step 3: Self-assessment
  • Step 4: Continuous improvement
  • Step 5: External validation
  • Post-implementation
• Supporting service providers
  • Financial assistance
    • Service development grants
    • Certification cost grants
    • Maintenance cost grants
  • Sector support
  • Learning and organisational development panel
    • Guide to the panel
    • Panel members
• Supporting service users, families and carers
  • Consultations
• Publications, tools and resources
  • Publications
  • Tools
  • Resources
• References
• Glossary
• Contacts

References and resources

Australian Standards | Regulations | Legislation | Websites | Peak Bodies and resource agencies | Other Resources

References and resources are useful for service providers when developing or consolidating their quality framework. The links below are not exhaustive.

Australian Standards

The following relevant standards are available for purchase through the Standards Australia website:

Quality Management

• AS/NZS ISO 19011:2002(E) Guidelines for quality and /or environmental management systems auditing
• AS/NZS ISO 9000:2000 Quality management systems - Fundamentals and Vocabulary
• AS/NZS ISO 9001:2000 Quality management systems - Requirements

Quality Improvement

AS/NZS ISO 9004:2000 Quality management systems - Guidelines for Performance Improvements

Legal Compliance

AS 3806 Compliance Programs

Occupational Health & Safety

• AS/NZS ISO 4801:2001 Occupational health and safety management systems - Specification with Guidance for Use
• AS/NZS ISO 4804:2002 Occupational health and safety management systems - General Guidelines on Principles, Systems and Supporting Techniques

Systems Integration

• AS/NZS 4581:1999 Management System Integration - Guidance to business, government and community organisations

Records Management

• AS ISO 15489.1-2002 Records management - General
• AS ISO 15489.2-2002 Records management - Guidelines

Risk Management

• AS/NZS 4360:1999 Risk management
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Regulations

Building/Engineering

• Building Code of Australia (BCA)

Food Handling/Preparation

• Australian/New Zealand Food Authority (ANZFA) Food Hygiene Standards 1998

Fire Safety

• Queensland Fire Service Building Fire Safety Regulations 1991

Occupational Health & Safety

• Queensland Workplace Health and Safety Regulations
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Legislation

(This list is not exhaustive. It is your responsibility to know the legislation, and any revisions that is applicable to your organisation).

• Commonwealth Disability Discrimination Act 1992
• Disability Services Act 2006
• Queensland Anti-Discrimination Act 1991
• Workplace Health and Safety Act 1995
• Commonwealth Privacy Act 1988
• Privacy Principles ( Privacy Amendment [Private Sector] Act 2000)
• Commonwealth Freedom of Information Act 1982
• Commonwealth Industrial Relations Reform Act 1993

Hard copies of legislation are available from GoPrint.

Websites

• NDS Queensland
• Workplace Health and Safety
• Volunteering Australia
• Office of the Adult Guardian
• National Ethnic Disability Alliance
• National Disability Services Abuse and Neglect Hotline
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Peak Bodies and resource agencies

• NDS Queensland
  (Queensland) is the peak disability agency in Queensland

• National Ethnic Disability Alliance (NEDA)
  National Ethnic Disability Alliance (NDA) is the national peak body for people from culturally and linguistically diverse backgrounds with a disability

• Queensland Aged and Disability Advocacy Inc
  Queensland Aged and Disability Advocacy Inc. has advocates located in Brisbane , Townsville and Hervey Bay . They can be contacted on phone (07) 3637 6000 in Brisbane and freecall 1800 818 338 outside Brisbane or email info@qada.org.au

• Bravehearts Inc
  Bravehearts Inc provides advocacy and support for childhood sexual abuse. They can be contacted on 13 11 20.

• Translating and Interpreting Services (TIS)
  Translating and Interpreting Services (TIS) can be accessed to assist those who have difficulty communicating in English

Other Resources

• Office of the Adult Guardian
  The Office of the Adult Guardian has a number of useful information sheets.

• Queensland Government Guardianship and Administration Tribunal
  Queensland Government Guardianship and Administration Tribunal Fact sheet 9: Guardians and Administrators: Their Powers, Responsibilities, Duties and Rightsare a useful resource.

• Workplace Health and Safety
  Workplace Health and Safety resource booklets, available from the Queensland Government WH&S website include:

  1. The Employer's Guide to Health and Community Service Workers in People's Homes.
  2. The Home Occupier's Guide to Providing a Safe Workplace for Health and Community Service Workers.