Disability Sector Quality System

• Quality system overview
  • Project team
  • Principles of the system
  • Building capacity and increasing capability
  • Quality system model
    • Quality management system
    • Service user involvement
    • Certification
    • The audit
    • Certification bodies
    • JAS-ANZ and Procedure 28
  • Standards
    • QDSS
    • QDAS
    • ISO 9001:2000
  • Partnerships
• Current developments
  • Support strategies
  • Workshops and forums
• Implementing the quality system
  • Step 1: Establishing the framework
  • Step 2: Service user participation
  • Step 3: Self-assessment
  • Step 4: Continuous improvement
  • Step 5: External validation
  • Post-implementation
• Supporting service providers
  • Financial assistance
    • Service development grants
    • Certification cost grants
    • Maintenance cost grants
  • Sector support
  • Learning and organisational development panel
    • Guide to the panel
    • Panel members
• Supporting service users, families and carers
  • Consultations
  • Current projects
• Publications, tools and resources
  • Publications
  • Tools
  • Resources
• References
• Glossary
• Contacts

ISO 9001:2000

It is recognised that the application of the Queensland Disability Service Standards (QDSS) may not be appropriate to the service delivery of some service types.

This may occur when:

• the service user is not a person with a disability, or a carer or family of a person with a disability
• service delivery is not care based
• service delivery is not provided through direct contact with service users
• service delivery is population based or
• a service provider is also the service user.

Those service providers recurrently funded solely for the following service types may choose the ISO 9001:2000 standard as an alternative option to the QDSS:

Information and print disability

• 6.02 - Information and print disability
• 6.03 - Combined information/advocacy
• 6.04 - Mutual support/self help groups
• 6.05 - Alternative formats of communication

Other support

• 7.01 - Research and evaluation
• 7.02 - Training and development
• 7.03 - Peak bodies
• 7.04 - Other support services

The ISO 9001:2000 Supplementary Resource Kit supports these service providers to identify which set of standards best supports their service delivery.

For more information on ISO 9001:2000, visit the ISO website.

Further information

ISO 9001:2000 Supplementary Resource Kit (PDF 310 kB)