Disability Sector Quality System

• Quality system overview
  • Project team
  • Principles of the system
  • Building capacity and increasing capability
  • Quality system model
    • Quality management system
    • Service user involvement
    • Certification
    • The audit
    • Certification bodies
    • JAS-ANZ and Procedure 28
  • Standards
    • QDSS
    • QDAS
    • ISO 9001:2000
  • Partnerships
• Current developments
  • Support strategies
  • Workshops and forums
• Implementing the quality system
  • Step 1: Establishing the framework
  • Step 2: Service user participation
  • Step 3: Self-assessment
  • Step 4: Continuous improvement
  • Step 5: External validation
  • Post-implementation
• Supporting service providers
  • Financial assistance
    • Service development grants
    • Certification cost grants
    • Maintenance cost grants
  • Sector support
  • Learning and organisational development panel
    • Guide to the panel
    • Panel members
• Supporting service users, families and carers
  • Consultations
  • Current projects
• Publications, tools and resources
  • Publications
  • Tools
  • Resources
• References
• Glossary
• Contacts

Standards

There are three standards, each available to certain service types, within the Disability Sector Quality System:

• Queensland Disability Service Standards
• Queensland Disability Advocacy Standards
• ISO 9001:2000

The flexibility provided by these options caters for the diverse range of service types and settings in the Queensland disability sector.

The quality system framework integrates three conceptual domains:

1. rights (human and legal)
2. individual (direct service delivery)
3. organisation (management and staff as it relates to the disability sector).

These domains are applied to both the Queensland Disability Service Standards (QDSS) and the Queensland Disability Advocacy Standards (QDAS) in the following way:

Standards comparison tool

The Standards comparison tool maps the QDSS to four quality frameworks:

1. National Disability Service Standards
2. Home and Community Care National Service Standards
3. Veterans Home Care Standards
4. AS/NZ ISO 9001:2000.

Systems and processes already in place to support other quality frameworks may also be used as evidence against the QDSS. This tool highlights potential sources of evidence from these alternative frameworks at a broad level that could be added to the evidence gathered by an organisation to demonstrate they meet the QDSS.

Further information

Standards comparison tool (PDF 249 kB)