Disability Sector Quality System

• Quality system overview
  • Project team
  • Principles of the system
  • Building capacity and increasing capability
  • Quality system model
    • Quality management system
    • Service user involvement
    • Certification
    • The audit
    • Certification bodies
    • JAS-ANZ and Procedure 28
  • Standards
    • QDSS
    • QDAS
    • ISO 9001:2000
  • Partnerships
• Current developments
  • Support strategies
  • Workshops and forums
• Implementing the quality system
  • Step 1: Establishing the framework
  • Step 2: Service user participation
  • Step 3: Self-assessment
  • Step 4: Continuous improvement
  • Step 5: External validation
  • Post-implementation
• Supporting service providers
  • Financial assistance
    • Service development grants
    • Certification cost grants
    • Maintenance cost grants
  • Sector support
  • Learning and organisational development panel
    • Guide to the panel
    • Panel members
• Supporting service users, families and carers
  • Consultations
  • Current projects
• Publications, tools and resources
  • Publications
  • Tools
  • Resources
• References
• Glossary
• Contacts

Quality system model

The Disability Sector Quality System is modelled on a quality management system and is guided by four key principles. It has a unique approach to certification and the audit process and aims to involve service users in all aspects of the implementation.

This section provides information on:

• quality management system
• service user involvement within the quality system
• certification
• the audit process and the audit team
• the role of certification bodies
• JAS-ANZ and Procedure 28.