Disability Sector Quality System

• Quality system overview
  • Project team
  • Principles of the system
  • Building capacity and increasing capability
  • Quality system model
    • Quality management system
    • Service user involvement
    • Certification
    • The audit
    • Certification bodies
    • JAS-ANZ and Procedure 28
  • Standards
    • QDSS
    • QDAS
    • ISO 9001:2000
  • Partnerships
• Current developments
  • Support strategies
  • Workshops and forums
• Implementing the quality system
  • Step 1: Establishing the framework
  • Step 2: Service user participation
  • Step 3: Self-assessment
  • Step 4: Continuous improvement
  • Step 5: External validation
  • Post-implementation
• Supporting service providers
  • Financial assistance
    • Service development grants
    • Certification cost grants
    • Maintenance cost grants
  • Sector support
  • Learning and organisational development panel
    • Guide to the panel
    • Panel members
• Supporting service users, families and carers
  • Consultations
  • Current projects
• Publications, tools and resources
  • Publications
  • Tools
  • Resources
• References
• Glossary
• Contacts

Building capacity and increasing capability

The Disability Sector Quality System project team has taken a developmental approach to build capacity and increase capability across the sector.

Building capacity

The quality system project team is building the sector’s capacity by:

• establishing partnerships/joint projects with key sector groups including service provider and service user peak bodies
• providing workshops, information and direct assistance to raise awareness and interest
• providing financial assistance to help service providers meet the costs of development, implementation, certification and maintenance of their quality management system
• developing publications, tools and resources to support a range of service users with specific communication needs to actively participate in the system and involving stakeholders in all stages of their development
• providing information and resources for the department’s regional staff to support them in their role with services.

Increasing capability

The quality system project team is also implementing a range of strategies to increase the sector’s capability and create sustainability of the system by:

• developing and distributing tools and resources for service providers and service users
• developing and coordinating workshops and training sessions for the sector
• establishing a learning and organisational development panel to support service providers
• providing ongoing support and skills development for the department’s regional staff
• establishing networks and promoting mentoring between service providers.