Disability Sector Quality System

• Quality system overview
  • Project team
  • Principles of the system
  • Building capacity and increasing capability
  • Quality system model
    • Quality management system
    • Service user involvement
    • Certification
    • The audit
    • Certification bodies
    • JAS-ANZ and Procedure 28
  • Standards
    • QDSS
    • QDAS
    • ISO 9001:2000
  • Partnerships
• Current developments
  • Support strategies
  • Workshops and forums
  • Audit-trained Service User Summary Report
• Implementing the quality system
  • Step 1: Establishing the framework
  • Step 2: Service user participation
  • Step 3: Self-assessment
  • Step 4: Continuous improvement
  • Step 5: External validation
  • Post-implementation
• Supporting service providers
  • Financial assistance
    • Service development grants
    • Certification cost grants
    • Maintenance cost grants
  • Sector support
• Supporting service users, families and carers
  • Consultations
• Publications, tools and resources
  • Publications
  • Tools
  • Resources
  • Reviews and evaluations
• References
• Glossary
• Contacts

Step 3: Self-assessment

During this step, service providers should critically reflect on their current performance. They should assess their service’s achievements and identify any areas for development.

Examples of evidence of practice and rating service delivery against the Standards and its indicators can generate ideas for further development.

Service providers should plan their self-assessment in logical steps. It is important to involve as many management and team members as possible.

For more information on Step 3, refer to Step 3 – Self-assessment poster (PDF 273 kB), Resource Kit 3 (PDF 783 kB) and Partners in Quality – Resources and Guide for the self-assessment guide, workbook and companion booklets.

Further information

Step 3 - Poster (PDF 273 kB)

Resource Kit 3 (PDF 783 kB)

Partners in Quality – Resources and Guide