Step 2: Service user assessment
This step promotes the involvement of service users in planning service delivery and implementing a service provider’s quality management system. Service providers are encouraged to consider individual needs, and plan and allocate resources accordingly. Any specific support should be arranged and adequate information on the standards are provided to service users so they can effectively participate in this step.
Once feedback is sought from service users, service providers need to document the findings and any action plans. These findings and action plans can be added to a service provider’s self-assessment findings or to their continuous improvement plan.
Service providers must maintain confidentiality while gathering feedback from service users.
Service providers should update their service users regularly on any action taken from the service user assessment process.
For more information on Step 2, refer to Step 2 – Service user assessment poster and Resource Kit 2.
Last updated May 2008
Step 2 - Poster
Resource Kit 2