Step 1: Establishing the quality system framework
During this initial step, a service provider identifies processes they need for a quality management system and determines the sequence and interaction of these processes. The service provider also develops methods to ensure that the operation and control of these processes are effective and sustainable (including those processes that are out-sourced).
A service provider should allocate resources to support the operation, monitoring and continuous improvement of these processes (including service user participation) and develops systems for monitoring, measuring, analysing and reporting (e.g. internal audit program).
Although it is the first step, it is important for service providers to at least develop the foundation for continuous improvement planning.
For more information on Step 1, refer to Step 1 – Establishing the framework poster and Resource Kit 1.
Last updated May 2008
Step 1 - Poster
Resource Kit 1