Whole-of-government common themes
Queensland Government departments identified six common areas of interest in the process of developing their Disability Service Plans.
Policies and procedures
Ensuring policies, procedures and practices are inclusive, non-discriminatory and barrier-free for people with a disability, their families and carers.
Information and communication
Ensuring information and communication relating to government services is accessible, inclusive and allows equitable opportunity for participation by people with a disability, their families and carers.
Attitudes and awareness of employees
Increasing staff awareness to improve the development and delivery of policies, programs and services to people with a disability by building an organisational culture in which equity and diversity are valued, understood and actively pursued.
Physical access to public buildings
Improving access to, into and through new and existing properties.
Recruitment and retention
Commitment to recruiting and maintaining a diverse workforce with all recruitment, career development and retention strategies inclusive and equitable.
Complaints
Ensuring complaints mechanisms are accessible so that people with a disability can lodge a complaint regardless of their preferred communication mode.
Last updated February 2009