Disability Services Queensland consumer and carer satisfaction survey findings 2006
The survey findings indicate that 83% of consumers (actual consumers and proxies) and 72% of carers across Queensland were satisfied with the disability services they received.
View a copy of the survey report
Between 28 November to 20 December 2006, 2450 respondents from across Queensland provided feedback during a telephone interview on Government disability services and Non-Government disability services.
Key findings from the survey are provided in the table below:
| Type of disability services received | Actual consumer and proxy* satisfaction | Carer satisfaction |
|---|---|---|
| Accommodation Support | 89% | 72% |
| Community Support | 79% | 67% |
| Community Access | 83% | 78% |
| Respite | 80% | 70% |
*Proxies were used to gather consumer satisfaction ratings where consumers could not participate.
As part of the survey, respondents were also asked to respond to three open ended questions.
- How have the services you received made a difference in your life, if at all?
Overall results showed there was a very strong recognition that disability services in Queensland add value and enrich the lives of people with a disability and their carers.
- The most highly rated responses of consumers and proxies were that disability services improved their life generally.
- For carers, the most highly stated response was that disability services improved their psychological well being.
- What do you think is most important about the services you receive?
Consumers, proxies and carers consistently identified the same characteristics as to what was most important about the services they received.
- Improved social connection and interaction was rated more highly by all respondents than any other factor.
- This was followed closely by the need for staff to provide high quality care, including companionship, followed by improved self esteem, independence and self confidence of consumers.
- What do you think would improve the disability service/s you receive?
Overall, the most common consumer and proxy response was 'no need' for improvements in disability services. However, there was a strong need for more disability services. Other strong themes emerging included:
- the need for greater personalisation of disability services and
- the need to improve staff skills and communications in the context of service delivery.
Survey feedback is being analysed by Disability Services Queensland to inform improvements in services and support for consumers, carers and service providers.
For further information please contact the Strategic Planning and Performance Measurement Branch, Disability Services Queensland on (07) 303 30183 or email sppmb@disability.qld.gov.au
Last updated November 2007
View a copy of the survey report