Annual Report 2004-05
- Communication objective
- Our vision, purpose and values
- Our year at a glance - highlights 2004-05
- Overview of our business
- Our organisation - about us
- Our regions
- Our performance and strategic directions
- Managing our organisation
- Our people - our greatest asset
- Feedback
Communication objective
The Disability Services Queensland 2004–05 Annual Report is a major accountability document in the department's corporate governance framework.
Our vision, purpose and values
Our vision is for a society that values people with a disability, upholds their rights and supports their participation in everyday life.
Our year at a glance - highlights - 2004-05
This year we assisted 1716 people with a disability and their families to access services and information in their local area through the Local Area Coordination Program, an increase of 366 from the previous year.
Overview of our business
Our year in review Director-General's report
This has been a significant year for Disability Services Queensland with the department and its partners making inroads into meeting the ever-growing demand for services and infrastructure.
Performance overview
This tabular overview presents highlights of our performance in 2004-05.
Our contribution to government priorities and outcomes
The Queensland Government has developed the seven priorities for all government agencies to focus on, in order to improve the quality of life of Queenslanders.
Our organisation - About us
Who we are and what we do
Disability Services Queensland is the Queensland Government department responsible for providing leadership in the delivery of services and programs to people with a disability, and their families and carers.
Our partners, challenges and opportunities
We work with people with a disability, their families and carers, other government agencies and non - government service providers within the disability sector.
Our clients
With a budget of $454.7 million we enabled approximately 15,500 Queenslanders with a disability to access services on more than 33,000 occasions.
Our organisation and location
Disability Services Queensland is organised into five directorates, and our services are provided in six regions across the state; Brisbane; South Coast; North Coast; Ipswich and South West; Central Queensland and Wide Bay; and North Queensland and Remote.
Corporate structure
Disability Services Queensland's five directorates operated within the following structure as at 30 June 2005.
Regions
North Queensland and Remote
The North Queensland and Remote region includes areas around the cities of Cairns and Townsville in North Queensland and an extensive part of northern and western Queensland.
Ipswich and South West
The Ipswich and South-West region is located west of Brisbane and is bounded by; Tambo Shire, Quilpie Shire, the state border with South Australia and New South Wales, Esk Shire, Ipswich City and Boonah Shire.
Brisbane
The Brisbane region consists of the City of Brisbane and shares boundaries with the following Local Government Authority areas; Logan City, Redlands Shire, Pine Rivers Shire, Ipswich City and Esk Shire.
North Coast
The North Coast region is located north of Brisbane City and includes the following Local Government Authority areas; Caboolture Shire, Caloundra City, Cooloola Shire, Kilcoy Shire, Maroochy Shire, Noosa Shire, Pine Rivers Shire and Redcliffe City.
South Coast
The South Coast region is located south of Brisbane and includes the following Local Government Authority areas; Beaudesert Shire, Gold Coast City, Logan City and Redlands Shire.
Central Queensland and Wide Bay
The Central Queensland and Wide Bay region is very large in area, stretching from the Fraser Coast to the Northern Territory/South Australian border, and including the Diamantina Shire. It is bounded by; Bowen Shire, Winton Shire, Barcoo Shire, Banana Shire, Blackall Shire, Nanango Shire, Tiaro Shire and the international waters of the South Pacific to the east of Fraser Island.
Our performance and strategic directions
Increase services for adults & young people with a disability
We will increase services and supports that meet the individual needs of adults and young people with a disability and their families.Strengthen individuals and families and build community capacity
We will empower people with a disability, their families and carers and support their relationships. We will work to build the capacity of communities to include people with a disability, respond to their needs and welcome their participation.
Lead reform and improve quality, viability and accountability
We will work to ensure that publicly funded disability services are accountable and can be accessed in a manner that meets the quality standards.
Work collaboratively
We aim to develop respectful, collaborative relationships with people with a disability and their families, their support networks, disability councils, service providers, the community and all levels of government.
Improve organisational capacity
We will improve our capacity to pursue our vision by developing a strong learning and performance-driven culture.
Managing our organisation
Corporate governance - governing responsibly
Corporate governance is the system by which an organisation is managed, directed and held accountable.
Governance boards
Our governance boards have the key management role within our corporate governance model.
Governance Committees
Key committees include; the Budget Review Committee, Information Management Steering Committee, Learning and Organisational Development Committees, Risk Management Committee, Agency Consultative Committees and the Audit committee.
Internal accountability
Disability Services Queensland has a number of internal accountability mechanisms in place to ensure that we operate effectively and transparently and are accountable for our actions.
External accountability
Disability Services Queensland has a range of advisory groups in place to ensure that we meet community expectations and are accountable for our actions.
Our operating environment
We plan for and manage a number of issues that affect the way our department operates, including corporate service arrangements through the Shared Services Initiative, energy and waste management, community engagement and multicultural activities.
Our people-our greatest asset
Staff profile
Increased staffing levels have enabled us to increase existing services and implement a range of new services for people with a disability.
Valuing diversity and equity in our workforce
Our department is committed to developing a culture of workplace diversity, providing equal opportunity in employment and developing a workplace free from discrimination, harassment and bullying.
Womens initiatives
We continued to support departmental practices that promote a balance between work and family life.
Developing and supporting our people
We continued to invest in a skilled workforce through the Learning and Organisational Development Strategy, which ensures that learning activities are linked to our strategic goals.
Skilling our leaders
As part of our continuing efforts to build strong, client-focused organisations, we invested in activities that promote strong and effective leadership.
Management and staff relations
Training builds employee skills in areas such as the role of the public servant and emotional intelligence.
Organisational health and workers compensation
The department is committed to providing a safe work environment for all departmental employees, clients and associates.
Reward and recognition
Our department is committed to developing and rewarding a culture of high performance, continuous improvement and outstanding client service.
Enterprise bargaining agreements
We reached in-principle agreement with the relevant unions in relation to a residential care officers agency-level flexibility agreement.
Overseas travel by departmental officers
We provided $5547 in overseas travel expenses so that two of our senior executives could meet with, and learn from disability sector representatives and share the knowledge they gained with the department.
Last updated June 2008
Annual report 2004-05